Lifeline

Every person in America should have access to quality, affordable telecommunications service. This principle of “Universal Service” has been the goal of the telecommunications industry for decades. In 1934, the federal government codified the goal and reaffirmed it in 1996 by establishing policies for the “preservation and advancement of Universal Service.”

To achieve the Universal Service goal, carriers have access to a fund that is generated by contributions from the telecommunications providers in the United States. Telecommunications companies draw from the fund to provide programs that support telecommunications services nationwide.

How do I know whether I am eligible?

n individual is eligible if he or she participates in one of the following programs: Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Medicaid, Federal Public Housing Assistance, Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR) or Head Start, Veterans Pension and Survivors Benefit Programs.

In addition, a consumer may be eligible if his or her household income is at or below 135% of the federal government poverty guidelines.

What type of discount is available?
Lifeline assistance lowers the cost of basic monthly telephone service. Eligible consumers can receive up to $9.25 per month in discounts.

How do I apply?
To apply for Lifeline call Polar Communications at 701.284.7221 or stop by our office. You will be asked to provide proof of eligibility before your benefits take effect.

Please print and complete the enrollment form and return to Polar Communications to verify eligibility.

Send to:

Polar Communications
P.O. Box 270
Park River, ND 58270

Lifeline Initial Enrollment Form

Lifeline is a federal program. Lifeline is non-transferable. Only one discount is available per household.

Customers with Disabilities

Residential
Polar Communications works with its customers who are hearing, vision, or speech impaired, or have mobility or cognitive impairments, or other disabilities, to ensure that their individual telecommunications needs are met.  First, we will identify what special needs an individual customer has so that we can help design a telecommunications solution for that person.

Telecommunications Relay Service
Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. TRS uses operators, called communications assistants (CAs), to facilitate telephone calls between people with hearing and speech disabilities and other individuals. A TRS call may be initiated by either a person with a hearing or speech disability, or a person without such disability. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device to call the TRS relay center, and gives a CA the number of the party that he or she wants to call. The CA in turn places an outbound traditional voice call to that person. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party..  The service is free by simply dialing 7-1-1.  The service is available 24 hours a day, 365 days a year.  Federal and state laws require all call information and conversations to remain confidential.

Company Contact Information
Polar Communications
110 4th Street East / Park River, ND 58270
Kyle Halvorson, Customer Service Supervisor
(701) 284-7221/ 1-800-284-7222

ND Assistive consultants are available to assess needs and recommend assistive technology solutions for children in schools, transition-aged youths, people who want to work or continue working, and anyone who wants to be independent.

For information on services, equipment, education, funding and more go to: https://ndassistive.org

Polar Communications Accessibility Assistance

Polar Communications provides products and services to requesting customers with visual impairments for easier digital content engagement.

Accessibility – Polar Communications offers its customers navigation devices with the requisite accessibility features for customers that are blind or visually impaired.  Polar Communications’ video platform provides support for screen readers, keyboard navigation, and audible accessibility for the enjoyment of Polar Communications’ programming on any TV in the home and for recording programs in the cloud for playback on linked devices.

To obtain additional information such as user guides in accessible format, or to request support with Accessibility and instrumental products, services, devices and features, including Braille, large print documentation, and audible accessibility please call us at 701-284-7221.

For any concerns or complaints, please contact us:
Email: sales@polarcomm.com
Phone: 701-284-7221
Mail: P.O. Box 270 / Park River, ND 58270

Additional Accessibility Support

Large-Button Remotes – Remote Controls with larger buttons are available for purchase through Polar Communications by contacting our Service Center at 701-284-7221.

Bill Reading – If Customer will pay the bill by phone, Customer Service Representatives will read the Customer’s bill over the phone, upon request.

Video Description – Audio-narrated descriptions of the key visual elements of a TV program or movie are available an audio accessible set top box by contacting our Service Center at 701-284-7221.

Closed Captioning – Navigation devices provided by Polar Communications include a mechanism reasonably comparable to a button, key, or icon for easy activation of the embedded closed captioning function.

TTY Dialing – Phone service is compatible with TTY equipment.